Terms of use, in plain words

Short version: this site explains, it doesn't quote, and it never asks you to touch a spring. Here's the longer version.

Guidance, not a quote

Everything on this site, the guides, the balance test walk-through, the descriptions of how pricing works, is general information written in good faith. None of it is a quote, an estimate or an offer for your particular door. Real figures come from a real visit, after the door has been tested, and only that written figure counts.

The balance test walk-through

The walk-through matches the symptoms you describe to the causes that most commonly produce them. It suggests a likely cause and a safety steer; it cannot see your door, so it never gives a confirmed diagnosis, a promised fix or a price. A technician confirms the finding at the door. If anything on this site and a technician standing in front of your door ever disagree, believe the technician.

Safety, and the line we hold

Nothing on this site is an instruction to test, adjust or repair a garage door yourself. Garage door springs, cables, drums and bottom brackets are under stored tension and can cause serious injury; the consistent advice everywhere on this site is the same sentence: if a door won't hold, stop using it and get in touch. Following internet repair instructions is your own risk, and we've written at some length about why we think you shouldn't.

Images

Some images on this site are illustrative, stock or generated, used to show the kind of door, street or situation being described. They aren't photographs of specific completed jobs, and no image here claims to be.

Third-party links

Where we link to outside sources, standards bodies, government pages, we link because they're the real authority on the point being made. Their content is theirs, and it can change without us noticing on the same day.

The boring but true bits

The site's content is ours; quote it with attribution and don't pass it off as your own. We may update these pages as the service grows, and the version on the site is the version that applies. These terms are governed by the law of New South Wales, Australia. Nothing here limits any right the Australian Consumer Law gives you, that law wins, as it should.

Last reviewed July 2026.